Refunds & Cancellations

Our Approach

We begin planning and production quickly after purchase. Because dedicated team time is allocated early in the billing cycle, subscriptions are generally non‑refundable once a period has started. That said, we aim to be fair and will review reasonable requests related to billing errors or service issues within our control.

Cancellations

• You may cancel at any time prior to your next renewal. Service continues through the end of the paid term and stops at renewal.
• Cancelling prevents future charges; it does not refund prior charges. To avoid renewal, cancel at least one business day before your renewal date.

Refund Eligibility

• Duplicate charges caused by a system error
• Accidental multiple purchases of the same add‑on within 24 hours
• Demonstrable service failure within our control (e.g., agreed scope not initiated)

Refunds are not provided for subjective dissatisfaction after substantial work has begun, delays caused by missing client assets/approvals, or usage outside the agreed scope.

How to Request a Refund

1. Email contact@avyantmarketing.com with your invoice ID and the reason for your request.
2. We’ll review within 5–7 business days and may request additional context.
3. If approved, refunds are issued to the original payment method.

Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Filing a chargeback without contacting us may delay resolution and could result in account suspension while Stripe investigates.

Exceptional Circumstances

We reserve the right to provide partial or full refunds at our discretion in exceptional cases. Each request is evaluated in good faith, considering work already performed and costs incurred.

Contact

Questions about this policy? Email us atcontact@avyantmarketing.com.